Exchange, Return, Hygiene
Part of the General Terms and Conditions:
All items from our shop, with the exception of bottoms, swimwear and discounted pieces, can be returned to us within 14 days. The prerequisite is that the goods are in perfect condition. The goods must be returned to us in the original packaging, stating the order number and/or a copy of the delivery note and the reason for the return. The customer is responsible for the return shipment and the postage for the return is at the expense of the customer.
We charge a 15% restocking fee. Underwear bottoms and swimming trunks cannot be exchanged for hygienic reasons. This is the only way we can guarantee that all the bottoms we supply are brand new and have really never been worn.
After prior telephone agreement, we can also grant a right of return on lower parts. However, we would like to verbally draw your attention to our conditions for fitting.
Items that have been reduced in price cannot be returned.