1. General

The present general terms and conditions, hereinafter referred to as GTC, relate to the sale and delivery of all products from our webshop michelangelo.ch.

By ordering products from our webshop, the customer accepts the following provisions of these GTC. The GTC are valid for an indefinite period and can only be changed by us. Changes must be made in writing.

2. Offer and Order 

2.1 Offer

Our offers in the webshop are non-binding. Minor deviations and technical changes compared to our product descriptions are possible. In cases of unintentional or obvious writing, printing, and calculation errors, we are entitled to withdraw from the contract.

2.2 Order

We require information about the customer for an online order. At this point, the customer must enter contact information such as name, address, etc. This information is used exclusively for the creation and processing of the business relationship between the customer and michelangelo intimo GmbH and is not passed on to third parties. If michelangelo intimo GmbH has a problem processing an order, this information is used to contact the customer. The contract is concluded when the customer orders goods.

3. Shipping costs and Delivery 

Shipping is done in appropriate packaging with Swiss letter or parcel post. Unless expressly agreed otherwise, the benefits and risks pass from the sender to the buyer upon dispatch of the goods.

3.1 Shipping costs

As soon as your package is handed over to the post, you will receive a shipping confirmation via email. This contains a link to the tracking number with which you can track the shipping status of your delivery online. Please note that the tracking number only becomes active through registration and updating by the post. Note: It may take several hours for the status to be visible on the link.

3.1.2 Delivery outside Switzerland / Any additional costs in the recipient country (including EU):

For shipping to other countries (except Liechtenstein), the sales price is reduced by 8.1% Swiss VAT; the credit card is charged on the delivery day – or at the latest 7 days after the order is placed.

We point out that additional fees such as customs, taxes, and duties (VAT) may be incurred in the recipient country. We have no influence on these costs, they are not charged by us and therefore are paid directly by the customer. Our customers must comply with the import regulations in their country.

3.2.1 Partial Delivery

We are entitled to make partial deliveries. For partial deliveries, the Shipping costs is only charged once.

3.2.2 Delivery Date

The delivery times can be found on the product page of the respective item and range from 1-8 days depending on the product and stock. Delivery in Switzerland is made within a maximum of eight working days. If there are longer delivery times, we will inform our customers immediately. They then have the option to withdraw from the contract in writing within 10 days.

3.2.3 Refusal of Acceptance

In the case of unjustified refusal of acceptance of the goods delivered by us, we charge the costs incurred by us. Our right to fulfill the purchase contract remains unaffected.

4. Payment Methods

The following payment options are available:

TWINT

Credit Cards

• MASTERCARD
• VISA
• AMERICAN EXPRESS

All credit card payments are processed using SSL technology (point 8 of our terms and conditions) and are not charged until the day of delivery – or at the latest 7 days after placing the order.

PayPal

PostFinance 

Yellowpay / Postcard

Prepayment

Prepayment, Switzerland: We will send you a QR invoice. With this, you can conveniently pay for your order in advance.
Prepayment, Abroad: Please use the following Account in this case:
CH77 0070 0114 8078 7678 1

Cash Payment

Cash payment upon collection at one of our locations in Uster or Niederhasli. Please contact us by phone in advance for this purpose.

Invoice, Retention of Title

You can also order on account from us from the second order. The invoice amount is to be paid within 20 days from the invoice date without any (discount) deduction. In the case of a partial return of the delivered items, a restocking fee of approximately 15% of the sales price will be charged. In the event of late payment, we charge default interest of 3% per month on the outstanding amount. In addition, we charge a reminder fee of CHF 30.- for each reminder, which is added to the outstanding amount plus default interest. We remind at most twice, after which we initiate debt collection. Until full payment of the respective invoice amount of a delivery (final and unconditional credit of the total purchase price), we retain ownership of the delivered items in any case. The michelangelo intimo GmbH is entitled to make a corresponding entry in the retention of title register.

If you already choose the payment method "on account" for your first order with us, we will process this via Prepayment. You will receive the invoice immediately after the order, which you then pay so that we can ship the goods.

No Deliveries by Cash on Delivery

No deliveries are made by cash on delivery.

5. Price

The prices include 8.1% Swiss VAT. Our invoices are issued in Swiss Francs (CHF). Our price information is generally non-binding. We reserve the right to change prices.

6. Exchange, Return, Hygiene

All items from our shop, except for bottoms, Swimwear, and discounted items, can be returned to us within a 14-day period from the delivery date. The prerequisite is that the goods are in perfect condition and that no identical items are returned (same product in the same color and size). Therefore, multiple copies of the same item should only be ordered if the correct size has already been evaluated (e.g., with an initial order of the item in two to three different sizes). For returns, please use our return portal. The items you wish to return must be in new condition and in their original packaging. You are responsible for the return shipping, and the postage for the return shipment is at your expense.

We charge a return fee of 20% or an exchange fee of 15%. We waive this fee if you accept a credit as a gift card, discount code, or as store credit (redeemable directly with a future order in Checkout). Underwear-Bottoms and swim trunks cannot be exchanged for hygiene reasons. This is the only way we can guarantee that all Bottoms delivered by us are brand new and have never been worn before.

After prior telephone consultation, we can also grant a return right on Bottoms or provide other exceptions. However, we would like to verbally inform you of our conditions for trying on.

Items already reduced in price in our shop cannot be returned.

7. Warranty

If defects in delivered goods are proven by the purchaser, we will either remedy the defects or provide a replacement delivery within a reasonable time. If we do not succeed, the purchaser has the right to cancel the purchase or reduce the purchase price at their discretion.

Excluded from the warranty are defects and disruptions that we are not responsible for, such as natural wear and tear, force majeure, improper handling, interventions by the customer or third parties, excessive stress, or extreme environmental influences.

8. Security and Data Protection

The data necessary for business transactions are stored. All personal data is, of course, treated confidentially and not passed on to third parties. The data between the purchaser and us is processed using the latest and proven Secure Socket Layer technology (SSL). The SSL software encrypts all your personal data, such as credit card number, bank code, bank account number, name, and address.

We reserve the right to use your data to verify postal accuracy or for credit checks. The credit card data is also encrypted. Each transaction is also authorized and checked online with the relevant credit card companies. Blocked or incorrect cards cannot be used.

Our shop uses cookies. Cookies are small text files that are permanently or temporarily stored on your computer when you visit our shop. The purpose of cookies is particularly to analyze the use of this website for statistical evaluation and for continuous improvements. In your browser, you can disable cookies in the settings at any time, either completely or partially. If cookies are disabled, not all functions of our shop may be available to you.

All credit card data accepted by us is securely processed according to PCI DSS (Payment Card Industry Data Security Standard). This is the global security standard of the international credit card organizations. By encrypting card data, the highest possible data security is guaranteed.

9. Retention of Title

The delivered goods remain our property until full payment of the owed amount.

10. Jurisdiction

Our business activities are based exclusively on Swiss law. The place of jurisdiction is Uster, Zurich. Only Swiss law applies, even if ordered from abroad or delivered abroad.

The parties will endeavor to amicably resolve any disputes arising from the execution of this contract.

As of: October 23, 2025